Articles

Memory, Bandwidth bottlenecks, System Crashes

• Generating and Analyzing Diagnostic Files

   Overview This article provides details on how to Generate and Analyze Diagnostics File, as well as the definitions from each item involved in this process for quick reference. Information  Quick Step...

• Reasons for Unexpected Shutdowns or Restarts

  Overview This document consolidates the various reasons one might see an Exinda appliance shutdown or restart itself unexpectedly. Information Reason Description A spike in the connection rate Caused ...

• The Monitoring Database Has Stopped or Become Corrupted

    Overview There are instances where the monitoring database can become corrupted on the Exinda appliance, and cause no data to be displayed in the pie charts of the dashboard. This can happen for a v...

• System Disk Full /Var/Data/Monitor

  Overview Dashboard System Health shows the following warning: System Disk Full /var/data/monitor This warning indicates that there is a lot of data under /var/data/monitor and it does not have enough ...

• RAM Utilization slowly rising due to statisticsd process

  Overview If RAM utilization is slowly creeping up, Exinda may change the Interfaces' status to bypass mode. In dmesg logs, you may see the following entries: br30: port 2(eth31) entered forwarding sta...

• High Ping latency with Optimizer turned on

  Overview If there is no prioritization set up for ICMP traffic in a policy, high latency may be observed - with ping traffic becoming slow, erratic, or failing when the Optimizer is turned on. This co...

• High CPU utilization on router where there is an Exinda cluster

  OverviewIs a user is seeing high CPU utilization on their router, the first thing they should check is - what is the traffic type that is causing load on the router CPU. If determined it is the Exinda...

• High CPU utilization on device connected to the Exinda

  SummaryIf you are seeing high utilization on the devices connected to the Exinda when the optimizer is on we can assist in troubleshooting. OverviewThere are instances when a customer will see high CP...

• Gathering Files for Troubleshooting (Diagnostics/Sysdump and PDF Report)

  Overview Please provide Diagnostics/Sysdump and PDF Reports is often the first request you will get when opening a case with Exinda Support, because initial diagnostics files (aka sysdump) and PDF rep...

• Disk Usage High

  Overview Exinda Warning System Disk Full. Symptoms: Cannot upgrade firmware. Monitoring data is not available. System is slow Root Cause Dump/Garbage files created due to a process not being handled p...