Overview Each Exinda appliance must be licensed to operate. The license key is applied to the appliance and specifies how the appliance should operate. The license key is automatically retrieved from ...
Overview When you install a new instance of Exinda Virtual Machine (VM), the licensing system is not aware of the generation of this new VM, so it needs to be fed with this information. This article p...
Overview This article provides information on what to do to transfer/swap a license to a replacement Exinda appliance/box. An example is replacing a 10/2Mbps box with a 6/2Mbps box due to a power or h...
Overview There are times when a temporary license has been assigned to an Exinda because it is a replacement appliance following the RMA process. However, a full license swap has not yet taken place b...
Overview You have a license for your Virtual Exinda, which is in EMC. However, Exinda is unable to get the license and you get License Query Failed message. Solution One of the reasons for Exinda bein...
Overview You are having issues obtaining a license from the Exinda licensing server. You are able to connect to license.exinda.com. When looking at the Licenses tab in System > Setup, the license ins...
Overview You have concerns about transferring a license from your old, defective, but still active production device to a new replacement device. You want to understand the license transfer process an...
Overview This article addresses the situation when you are not able to get the license for your Exinda. Your Exinda is failing to download license. You cannot ping license.exinda.com You get a messag...
Overview You recently completed an RMA and changed equipment. You need to transfer a license from an old device to a new one. You put in the license key but are seeing a 'tied to hex host ID failure.'...
