Articles

MS Readiness Assessment

• User received a replacement HDD, or an entire appliance. What to do next?

  Overview This article explains what needs to be done on receiving a replacement HDD or new appliance. When the user receives a replacement appliance it has no configuration on it and should be configu...

• Unable to See Traffic Analysis Based on Users and Groups After AD Integration

  Overview After installing an AD client on your DC or a server in the domain, the server/DC with AD Client is installed on it talking to the Exinda under System > Network > Active Directory. Also, AD U...

• Unable to Log on to Exinda Web UI After Firmware Upgrade from v6 to v7

  Overview The Exinda gives the opportunity to use a custom port number for the Web UI interface. When using a custom port number for management, there is the possibility that the ability to log in thro...

• Unable to Add New Network Objects After Factory Reset

  Overview In rare scenarios, trying to add a new network object will fail after a factory reset and an error message will claim that the network object is currently in use by something which appears co...

• Unable to View the Traffic in Real Time

  Overview At times, the users are not able to view data/traffic in real time. This article discusses the reason and resolution of this issue. Root Cause The probable cause for this issue is one of the ...

• Type of File, Contents of Files, Name of Files and Details of Downloads Can Not Be Monitored via Exinda

  Overview This article discusses the following: Whether it is possible to find the type of file, the content or name for all types of Web/Cloud file transfers like Dropbox, Securesync, Google Drive, et...

• Unable to Access Web UI

  Overview This article guides you on how to troubleshoot if you are unable to access Web UI.   Process Check if the database is running: CLI command: show service databaseIf the database is not running...

• Traffic Not Being Classified as Newly Created Application Object

  Overview After creating a new application to classify traffic, it is noticed that only some of the expected traffic is using the new application definition. For example, when setting an application ca...

• Traffic Wrongly Classified as OpenVPN

  Overview The user noticed that the OpenVPN traffic is being monitored when it is certain that there should be none on the network. This article discusses a resolution for this issue. Root Cause The Ex...

• Traffic Wrongly Classified as BitTorrent

  Overview The users may find that BitTorrent classifications need to be either more strict or more lenient. They may find that BitTorrent traffic is not being classified correctly, or some regular traf...