Articles

MS Readiness Assessment

• License will not import on new 4062 appliance

  SummaryOn a new 4062 device, there can be a problem where the host ID in the license does not match the host ID on the appliance OverviewSometimes after receiving a 4062 appliance, the license file se...

• License Disappearing on Virtual Exinda Appliance

  Overview After applying a license on a Virtual Exinda, sometimes it is observed that the license unexpectedly disappears. This article details the root cause and provides a list of recommended configu...

• Less Than 10 Groups Are Available in the Top 10 Application Groups View of Monitor > Network

  Overview User is intermittently observing less than ten Groups on the Top 10 Application Groups view of Monitor > Network. There are more Application Groups being used in the selected time frame which...

• Fewer Number of Hosts Shown on Dashboard Than Are Actually Recorded on the Hosts Graph

  Overview Sometimes it may be observed that while there are many Users whose traffic is falling under the Recreational Group, on the Dashboard, however, there is a relatively small number of Hosts bein...

• Last Check Time for Anonymous Proxy Remuneration Is Incorrect

  Overview In Objects > Applications > Anonymous Proxy with the Auto Update Service enabled, clicking the Remunerate button shows that the Last Check Time does not match the Appliance's SystemTime. For ...

• Issues installing Windows Server 2008 on Virtual Partition after 6.4.0

  OverviewThere is a procedure to install a Windows Server 2008 R2 onto the virtual partition of the Exinda. This procedure has some issues from firmware 6.4.0 and older. When the Virtual Machine starts...

• Exinda Dropping ISAKMP Packets While the Optimizer Is Turned Off

  Overview In some cases, ISAKMP (Internet Security Association and Key Management Protocol) packets are dropped by the Exinda, even when the Optimizer is turned off. Resolution The first step to resolv...

• Discarding HTTPS Specific Traffic

  Overview HTTPS traffic is hard to classify because once the secure connection between the client and the server is established, the Exinda cannot remember what the certificate common-name is and it cl...

• IPv6 Traffic is not being Edge Cached

  OverviewEven though Edge Cache is enabled and is working for IPv4 traffic, it will not currently work for IPv6 traffic. CauseIPv6 caching functionality is not currently implemented in the Exinda softw...

• Error:'Client ::Ffff:10.10.10.10 Failed to Authenticate. Invalid Password' Setting up the Exinda Active Directory Connector

  Overview When setting up the Exinda Active Directory Connector to help map usernames to IP addresses, sometimes it fails to communicate, and the following messages are found in the Exinda logs: Feb 15...