Overview This article describes the process to create a new user account on the GFI Support Portal in order to submit service requests or get ticket updates. Note: If you are using the GFI Support Por...
Overview This article gives instructions for logging into the GFI Support Portal. This will provide access to GFI Support tickets. Access to the GFI Knowledge Base is available whether signed in or n...
Overview This article provides steps to use the Forgot my password link in the GFI Support Portal. Prerequisites An account in the GFI Support Portal is required for a password reset. Solution Co...
Overview This article details the process for accessing the GFI Support Portal while logged into the GFI Accounts Portal. Prerequisites Valid login credentials will be needed for both the GFI Supp...
Overview This article lists the steps for reviewing current tickets under my activities in the GFI Support Portal. Prerequisites Access to the GFI Support Portal Solution In a browser window, na...
Overview You have Premium support and an SLA in place for your Exinda device, but you have not been provided fast enough support on your ticket. It has remained open and unanswered for close to 24 hou...