Overview

The AD service is running but does not show any users. The AD Connector process is not connecting. You are experiencing a problem with synchronization of an AD server. The information of the active server is not displayed.

Solution

• Check that your configuration aligns with this article: Install the Exinda AD Connector
• Stop the Exinda AD Service by going to the WebUI Users & groups > Network > Active Directory and click "Stop"
• Open the ADConfig tool in Program Files (x86)/Exinda Networks/ExindaAD/ADConfig.exe
• Open the Exinda AD Connector Configuration pane:
  • • On the first "Exinda Appliances" tab, verify the following
      • IP of the Exinda is set correctly 
      • Exinda Admin User's password is entered correctly.
      • Set the sync interval to 1 minute

• On the second "AD Server" tab, verify the following:
• ​Both of the check-boxes have been checked.
• ​If the AD Connector is installed on the AD DC server where the logon events are generated, ensure that "This Computer" is set.

• Once these details have been re-entered and verified to be correct, start the Exinda AD Service by going to the WebUI Users & groups > Network > Active Directory and click "Start"
• Check whether a log file is generated by following this article Active Directory Troubleshooting.
  • If there is no log file, reinstall the Exinda AD Service (Users & groups > Network > Active Directory > Microsoft Installed Executable file). 
  • If the log is present, wait about 5 minutes and then verify whether the DC appears within the Exinda UI:
    • Navigate to Configuration > Network > Active Directory.
    • Find the DC listed on this page.
• Update the password on the Exinda WebUI by going to Users & groups > Network > Active Directory
  • Listen Port: 8015
  • Password: <new password>
  • Click on Apply Changes > Click on Unsaved Changes > Save configuration changes
    
    
    
    
• Restart the AD service on the Exinda under Configuration > System > Network > Active Directory.
• Review the users and groups section to see if data is now appearing

Testing

Check to see if the users are now properly configured. If not, please look at the following articles for additional support:

• • Exinda AD Connector compatibility with Windows Server 2016/2019
  • Exinda AD Service Minimum Requirements
  • Active Directory Troubleshooting
  • Exinda and AD Server Not Communicating (Invalid Username/Password)