You have concerns about transferring a license from your old, defective, but still active production device to a new replacement device. You want to understand the license transfer process and the potential impact on the defective but still active production device.
The process for transferring a license from an old, defective but still active production device to a new replacement device is as follows:
- When you have received your replacement Exinda device, please provide the serial number to the Exinda Support Team,
- The Exinda Support Team will generate a new license for you to apply to your replacement Exinda device.
- Once you have confirmed with the Exinda Support Team that the defective Exinda device has been removed from the network, the license for the defective Exinda device will be decommissioned.