This article troubleshoots when bridge pairs are in bypass and a reboot does not resolve the issue. Other NICs are also in down or unknown status.
- Try to change the Bridge mode to Active
- Use the Configuration > System > Network >NICs section for each bridge and apply to check again.
- Alternatively, you can try to disable the bridge and re-enable them in CLI
no bridge br2 enable
bridge br2 enable
- Perform a hard reset
- Shutdown the device
- Disconnect the power cables from the Exinda for at least 10-15 minutes
- Reconnect the power cables
- Power ON the Exinda
- Check if the bridges are responding now.
- If the issue remains, contact a support agent and send the Diagnostics and PDF reports from the device to further investigate and confirm whether the hardware needs to be replaced.
- Configuration > System Diagnostics > Diagnostics > click on Generate Diagnostics. Wait for the Diagnostics to be generated and refresh the page after few minutes for the new sysdumps and click on the Sysdumps to download
- Monitor > Scheduled reports. Add a new report with all the options selected for a period of last 7 days [or last 24 hours if issue within this period]. After adding, click on the Adobe icon to download the PDF report. Please wait on the same page until the report is generated
- Zip the files into a single .zip file and upload them to the GFI FTP server and share the filename so that we can identify and download it.
- If replacement is needed, the support agent will go through RMA. In that scenario, please prepare the following information:
- If you are outside the USA, please fill out the End-User-Certificate (EUC)
- Your shipping address
- Your contact (email and phone number)
- The Company you would like to use to ship the hardware, in case of a replacement
- Exinda appliance Host ID and serial number
To go through RMA, please follow these instructions for the RMA process for Exinda Appliances.
Check to ensure the Exinda replacement device resolves the bridge issues