Overview

This guide will walk you through the steps of submitting a new ticket to reach our support in the help center.

Solution

When you first access the GFI Support Portal, you will be asked to log in with your email and password.
Choose an Exinda product.
Click Submit a Request button at the top right corner of the page.
The next page will require you to input the ticket details. Choose Request Type and provide Host ID or Serial Number of your Exinda device.

Tip: refer to License Certificate Request if you're unsure where to find Host ID or SN details.
Provide technical information about your Exinda installation, including Version, OS, and Build.
Enter a ticket Subject and set a Priority.
In the description field, describe the need/issue/question/bug as accurately as possible.
Upload the necessary attachments: screenshots, logs, etc.
If not applicable, tick "I understand that the files mentioned above are required for fast attendance".
Click Submit your request, and also if you want you can CC another email in the ticket.