OverviewWhen downloaded a firmware image, it should be a .img file. However, sometimes it may be downloaded as a .zip file.
CauseThis generally happens when the file is downloaded using Internet Explorer.
WorkaroundThe extension of the file can be changed from .zip to .img and it should function normally.
ResolutionDownload the file using a browser other than Internet Explorer.
Internal NotesThis is related to server side settings. Our web server does not provide the correct mimetype for the document, which internet explorer uses.