Overview

At times, the users are not able to view data/traffic in real time. This article discusses the reason and resolution of this issue.

Root Cause

The probable cause for this issue is one of the following:

• There is no traffic passing through the device through the physical interfaces.
• Traffic is passing through the Exinda but not showing in real-time.
  
  

Resolution

To resolve this error, try the following fixes accordingly:

• If the user sees traffic on the interfaces then it means traffic is passing through the Exinda. Just restart processes collectord and monitord using the following commands:
  

  en
  conf t
  service collector restart
  service monitor restart

• If there is no data on the interfaces and the interfaces are up, then possibly traffic is not being routed through the Exinda.
• If the user does not see any link lights and the link is down, then possibly the cables are not connected to the device
• If the admin is down as well, it is possibly a bridge card failure. Please contact support for further analyses and RMA.