Overview
The device is not able to connect to the SDP server and the logs have the following entries:
Jul 5 01:59:23 exinda sdpd[2818]: [sdpd.WARNING]: send_config_msg() - SOAP failed with error 28
Jul 5 02:03:37 exinda sdpd[2818]: [sdpd.WARNING]: Statistics delivery failure to the central management system. 5 min stats dropped. Please check your central management system status and logs - SOAP failed with error 28, Name or service not known, getaddrinfo failed in tcp_connect()
Jul 5 02:03:37 exinda sdpd[2818]: [sdpd.NOTICE]: Sending new system configuration to SDP server.
This article provides a resolution to the foregoing error.
Root Cause
The following line in SOAP error reveals the reason for this error.
SOAP failed with error 28, Name or service not known, getaddrinfo failed in tcp_connect()
The reason is that name or service is not known.
Resolution
Follow the steps given below:
- Check if you can ping the SDP server, either by using name or IP.
- If the device cannot resolve the SDP hostname, then you can use the IP address.
- If it can resolve the hostname, then you should check the HTTP Proxy. Sometimes the device is an RMA and this is enabled. If it is, remove it.