There are instances where the monitoring database can become corrupted on the Exinda appliance, and cause no data to be displayed in the pie charts of the dashboard. This can happen for a variety of reasons, including power loss, errors during a firmware upgrade, etc.
Note: During this troubleshooting, it will be necessary to perform some maintenance on the database. There is a chance that a section of the monitoring database will be cleared while performing this maintenance. If unsure of any of the steps described herein, please, refrain from executing it and contact Exinda Support immediately.
If you have a valid license and a supported device:
- If you have recently upgraded the Exinda firmware, wait for 30 minutes after the upgrade is complete to give your device time to upgrade the database. Otherwise, continue with the steps below.
- Clear the browser cache and wait 10 minutes before trying to access the login page again.
Force reboot the device from the CLI using the
Restart the services, in the config mode:
en conf t service jboss restart service datad restart service collector restart service database restart
Note: If you do not have access to the CLI, you need to open a Support Ticket asking them to activate the Restricted Commands License.
- Clear the temporary jboss files by deleting all the content in the 'var/data/jboss/tmp/vfs' folder.
rm -rf *
- If after 15 minutes the issue is still unresolved, the database is likely corrupted (check the message log files in /var/log folder for MySQL-related errors).
You will need to clear the database partition. Start the clearing process by stopping the database engine process from the _shell using the Restricted Commands License
pm process mysqld terminate
- Exit the shell and execute the database cleanup:
- Cleanup the monitor data using the _shell
cd /var/data/monitor rm -rf *
Important: If the
rmcommand is accidentally executed in the wrong location, damage could be done to the system as there would be no prompting to remove data. You can use the
pwdcommand to check if you are indeed in the 'monitor' partition.
- Afterward, restart the daemons again:
pm process mysqld restart
pm process datad restart
pm process collectord restart
pm process monitord restart
pm process jboss restart
- Wait for 10 mins for the startup of these processes.
Your database-related issues should be solved, eg: the illustrations (pie charts and report data) should be displayed in the dashboard.