Overview
This article provides information on how to address licensing issues such as purchasing licenses, obtaining support license costs, expired license keys, license key renewals, and other related issues (e.g., license renewal notifications and Accounts Portal management).
Solution
Requests for Buying, Updating or Renewing a License
GFI Software sells licenses through resellers only. GFI sells the licenses to distributors who, in turn, sell them to resellers.
If you are interested in locating GFI Software distributors and resellers (partners) across the world, please check these links:
If you need to update or renew your license, you will need to contact their respective resellers. If you do not know who your reseller is, then the Find a GFI Partner/Reseller link will provide a list of resellers who can be contacted.
Contacting the Correct Team Based on the Request Details
There are some aspects of license issues that are handled by GFI's Sales and Customers teams. The team email addresses and issues handled by each team are listed below.
Please provide the following information when emailing the teams:
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Customer ID
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License key
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Customer name
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Email address
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Description of the request
Customers Team
Requests handled:
- Version upgrades/downgrades
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Key amendments that do not need reprocessing
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Customer area account problems – password retrieval, unable to log in to the account, customer details amendment requests
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Items related to reseller's accounts (customer details, disabling duplicate accounts)
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Access to the GFI Training Portal
Sales Team
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New business and renewal purchase
- Temporary key extension approvals
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NFR requests approval
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Deal registration requests
- New channel partner assignment (for end-users)
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Contractual questions
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Channel Partner/Reseller Program (Gold/Silver/Bronze) queries
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Distribution discount queries
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Reseller or distributor sales and technical certificates
Finance Team
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Requests to resend credit notes already issued
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Requests to pay invoices
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Queries regarding statements/payments received
<supportagent>Agents only: GFI Purchasing and Sales Inquiries</supportagent>
Priyanka Bhotika
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